Streamlined Processes with Business Central
Inclusive Technology Ltd supplies assistive software and hardware that helps people with special needs communicate, learn and play.
The business needed to modernise its systems, improve reporting, reduce process complexity, and create a scalable foundation for future automation.
Qi migrated Inclusive Technology from Defacto and Zen to Dynamics 365 Business Central Essentials, supporting planning, training, test migration and go-live. The result was a more efficient business system, stronger reporting capabilities, and valuable time savings, with tasks that previously took 10 steps reduced to 3.
The Challenge
Inclusive Technology identified a critical need to modernize its business systems to meet evolving operational demands and streamline processes. The goal was to implement a robust application that could deliver immediate improvements in processing times and reporting capabilities. Additionally, the new system needed to be scalable and adaptable, enabling further automation, including courier integration and barcode data collection for stock management.
The Solution
Migration from Defacto and Zen to Dynamics 365 Business Central Essentials
After reviewing various options, Inclusive Technology chose Microsoft Dynamics 365 Business Central for its flexibility, comprehensive features, and scalability. Inclusive Technology ultimately decided to partner with Qi Ltd, citing their expertise, transparency, and customer-focused approach as key factors.
Why Qi Ltd Was Chosen
According to Hannah Fitzpatrick, Commercial Director:
“Once we had met with Qi, our minds were made up!”
The decision was influenced by Qi’s:
- Honest and Open Advice: Qi provided clear guidance on licensing and shared documented knowledgebase information upfront.
- Expertise in Business Central: Qi demonstrated a deep understanding of Dynamics 365 Business Central and offered a well-defined project approach.
- Customer-Centric Approach: Qi’s commitment to building a strong, collaborative partnership was evident from the start.
Implementation Process
- Project Planning: A project planning meeting was held to outline the implementation process and ensure alignment with business goals.
- Solution Overview: A full solution overview was provided to all staff to familiarise them with the capabilities of Business Central.
- Training and Workshops: A trial data migration was conducted in a test environment, allowing staff to receive hands-on training.
- GoLive: The Inclusive Technology team successfully transitioned to Business Central, with Qi providing real-time remote assistance.
The Outcome
Valuable time savings across the business.
‘What used to take ten steps to complete a task, now only takes three.’
Inclusive Technology plans to continue optimising its use of Business Central to further enhance efficiencies and capitalise on automation opportunities.