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When Businesses Outgrow Their Current Systems
For many organisations, existing systems were never designed to support the level of visibility and coordination required as the business grows.
Finance teams rely on spreadsheets to complete reports. Operations teams struggle to track stock and purchasing accurately. Sales teams work with disconnected data. Leadership teams lack real-time insight into performance.
These issues are particularly common in businesses still relying on:
- Entry-level accounting software
- Spreadsheet-based reporting
- Legacy ERP platforms
- Multiple disconnected tools
Business Central replaces these fragmented systems with a single platform that brings finance, operations and reporting together.
What Business Central Allows Your Business to Do
Business Central provides a complete view of how your business operates, helping teams work more efficiently and leadership make more informed decisions.
Real-Time Financial Visibility
Business Central gives finance teams immediate access to accurate financial data, making reporting faster and more reliable.
• Real-time financial reporting
• Faster month-end close
• Improved budgeting and forecasting
• Clearer financial insight across departments
Connected Business Operations
Business Central links key business functions together so that data flows naturally across the organisation.
- Finance and accounting
- Customer relationship and contact management
- Basic employee records and absence information
- Purchasing and supplier management
- Inventory and stock control
- Sales order management
- Operational reporting
Better Decision-Making Through Data
With stronger reporting capabilities and integration, organisations turn operational data into useful insight.
Leadership teams gain better visibility into:
- Financial performance
- Operational efficiency
- Sales and purchasing trends
- Inventory levels and demand patterns
Built-In CRM and Basic HR Functionality
Business Central includes built-in functionality that helps businesses manage more than finance, stock and reporting. For many organisations, its native CRM and basic HR features provide a useful starting point for managing customer relationships and employee information within the same connected platform.
Native CRM in Business Central
Business Central includes native, entry-level CRM functionality that helps teams manage contacts, customers, prospects, interactions and sales opportunities.
This can be useful for businesses that need clearer customer records and basic sales visibility without immediately implementing a separate CRM system.
For organisations that need more advanced CRM functionality, such as deeper sales pipeline management, more detailed forecasting, structured sales workflows or wider customer engagement features, Qi can also support Microsoft Dynamics 365 for Sales CRM.
Basic HR Functionality
Business Central also includes basic HR functionality to help businesses store and manage employee information.
This can include employee records, employment details, confidential information, qualifications, contacts and absence information.
While this does not replace a dedicated HR platform for more advanced people management requirements, it gives businesses a practical way to keep core employee information connected to the wider business system.
WHY BUSINESSES WORK WITH Qi
Business-Led Guidance
We look beyond the software itself, taking time to understand your goals, processes and operational challenges before recommending the right solution.
Direct Access to Experts
You work with in-house consultants, developers and support specialists who understand your systems, reducing delays and unnecessary handovers.
Long-Term Support
We build lasting relationships with our clients, providing ongoing advice, support and system reviews as your business and technology needs evolve.
Connected IT, Security & Infrastructure Expertise
From ERP and Microsoft cloud solutions to reporting, automation, cyber security and infrastructure, Qi supports the systems that keep your business running securely and effectively.
Why Businesses Choose Business Central
Businesses typically move to Business Central when they need systems that provide stronger visibility, greater efficiency and better coordination across teams.
You may benefit from Business Central if your organisation:
- Relies heavily on spreadsheets for reporting
- Struggles with disconnected financial and operational systems
- Has limited visibility across departments
- Needs better stock or inventory management
- Is preparing for future growth but current systems cannot scale
Many of the businesses Qi works with are manufacturers and distributors that need systems capable of supporting more complex operations.
Why Work With Qi
Implementing ERP successfully requires more than just choosing the right software. It requires a partner who understands both the technology and the business processes behind it.
Qi focuses on helping organisations adopt Business Central in a way that supports their real operational needs.
A Business-First Approach
We focus on understanding how your organisation works before recommending solutions, ensuring the system supports the way your teams operate.
Real Human Support
Our support team works directly with clients every day to resolve issues, provide guidance and help teams get the most from their systems.
Microsoft Expertise
With Microsoft solutions forming the core of our offering, Qi helps businesses unlock the full value of the Microsoft ecosystem.
Long-Term Partnership
We support businesses beyond the initial implementation, helping systems evolve as the organisation grows and requirements change.
Ready to Explore Microsoft Dynamics 365 Business Central?
If your business is starting to feel limited by spreadsheets, disconnected systems or outdated accounting platforms, Business Central could provide a more connected and scalable foundation for the future.
Speak with Qi to explore whether Business Central is the right solution for your organisation.
Companies benefiting from our Dynamics 365 Business Central Solutions
H E Stringer Flavours Ltd
Sirs Navigation Ltd
JCS Fish Ltd.
Dynamics 365 Business Central Services
Discover supporting services for our Dynamics 365 Business Central solutions.
Dynamics Implementation
IT Strategy & Consultancy
Migration and Upgrades
Related Solutions
Businesses exploring Business Central often also review the following solutions.
Dynamics 365 Solutions
Manufacturing Solutions
Reporting & Automation Solutions
JCS Fish: Moving to Microsoft Dynamics 365 Business Central
Hear how JCS Fish worked with Qi to migrate its historical transaction data from Sage to Business Central through a clearly scoped and flexible implementation. The video covers training, go-live support, improved reporting and how Continia is helping reduce invoice and expense administration.
Frequently Asked Questions
What is Microsoft Dynamics 365 Business Central?
Business Central is a modern cloud ERP that unifies finance, operations and reporting, allowing growing businesses to replace spreadsheets and disconnected tools.
Does Business Central include CRM and HR functionality?
Yes. Business Central includes native CRM functionality for managing contacts, interactions, prospects and sales opportunities, as well as basic HR functionality for employee records and absence information. For businesses that need more advanced CRM features, Qi can also support Microsoft Dynamics 365 for Sales CRM.
When do organisations typically need Business Central?
Businesses often adopt Business Central when entry‑level accounting software, spreadsheets or legacy ERP systems can no longer provide visibility or scalability.
What can Business Central do for your organisation?
It offers real‑time financial visibility, connects key functions (finance, purchasing, stock control and sales) and provides better decision‑making through integrated data.
Why choose Business Central over other ERP platforms?
Business Central provides unified operations, stronger visibility and greater efficiency for organisations that have outgrown basic accounting systems.
Why work with Qi on Business Central implementation?
Qi takes a business-first approach, with its entire team based at our Bedfordshire headquarters. We never outsource our services, ensuring you always receive expert, consistent support from our in-house Microsoft specialists who build long-term partnerships aligned with your operational needs.
What data will be migrated as part of the project?
Qi will migrate your data in full and in tact with full data validation.
Does Qi deliver comprehensive Business Central training?
Our hybrid training approach delivers the ideal blend of training and learning through doing, backed up with a wealth of project specific informative documentation.
What is the expected 'down time' as part of the move to Business Central?
Approximately half a day – usually on a Friday.
What types of Business Central licences are available?
Full licences for those who process data and Team licences for those who read data, pull reports and make minor updates. Device licences are ideal for the shop floor, enabling multiple users to log on to a single device for specific tasks such as scanning on and off jobs. Qi works with you to identify your ideal Business Central licensing portfolio.
Does Qi offer Business Central bespoke development?
Our in house development team will discuss, scope and deliver your specific requirements.
Can Business Central interface with other solutions our business uses?
Business Central is by design a development environment thus by design can share data to and from other applications.