Whether you’re already live on Dynamics 365 Business Central and exploring alternative support options—or planning your implementation and looking for a reliable, cost-effective support partner—Qi Ltd is here to help.
CONTACT QI TO DISCUSS OUR SUPPORT SERVICE
Why Qi is the Right Business Central Support Partner for You
✔ Certified Expertise in Business Central Support
Our support team is fully MB-800 certified, backed by years of real-world experience. We go beyond just fixing issues—we proactively identify opportunities to streamline your processes and help you get the most from your Business Central investment.
As a certified Microsoft Partner specialising in Business Applications, we provide expert-level support you can trust.
✔ Transparent & Affordable Pricing
In today’s subscription-based software world, your ongoing support costs matter just as much as licensing fees.
At Qi, we price support transparently based on the number and type of users—so you’re only paying for what you need. As your CSP (Cloud Solution Provider), we review your licences annually to ensure you’re not overspending.
✔ Uncapped Support Access
Our support isn’t limited to a select few users. With uncapped support calls and no restrictions on who can contact us, everyone in your team can get the help they need—when they need it. This is especially valuable for growing SMEs with dynamic teams and evolving roles.
✔ Flexible Ways to Contact Support
You choose how to reach us. Whether it’s a quick question or a critical issue, we’re here for you via:
- 📞 Phone
- 🖥️ Customer Portal
We adapt to your preferred communication style—not the other way around.
Time to Review Your Business Central Support Partner?
If you’re live and want to assess your current support partner—or if you’re choosing a partner for an upcoming implementation—Qi offers a flexible, affordable and expert-backed solution.
👉 Contact Qi today for a no-obligation discussion with one of our Business Central support consultants. Once we know the detail of your licensing portfolio we can provide you with a quotation.
Or explore our IMPLEMENTATION STYLES GUIDE to learn how we approach Business Central projects from the ground up.
Why Partner with Qi on Business Central?
At Qi Ltd, we specialise in Dynamics 365 Business Central, bringing a client-centric approach to support, project implementations, and system optimisations. Our goal is to empower businesses with tailored solutions that enhance efficiency, drive digital transformation, and support sustainable growth.
CONTACT QI TO DISCUSS YOUR REQUIREMENTS
Expert Support & Accredited Teams
Our dedicated Business Central and Microsoft 365 specialists ensure you receive top-tier guidance and solutions.
Data Migration services
From legacy ERP, Accounting, MRP and CRM solutions using our own comprehensive toolkit MigrateNow!
A Personal Approach
We take the time to understand your unique business needs, working closely with you to develop strategies that deliver real value.
Comprehensive Support & Training
From day-to-day troubleshooting to advanced training resources, we help you maximise your investment in Dynamics 365 Business Central.
Easy & Accessible Help
Reach our UK-based support desk via remote support, dedicated phone lines & email.
Industry Expertise & Technical Excellence
We provide high-level expertise across industries, ensuring your system aligns with best practices.
Committed to Your Success
At Qi Ltd, we continuously seek feedback to improve our services, ensuring that our clients receive the best possible project implementation & support. Our projects are completed on time and on budget!
Our goal is to make technology work for your business—helping you navigate challenges with confidence.
Our Promise to you
- We will whenever possible provide an immediate solution on the telephone or via remote access.
- If we cannot provide an immediate solution, we will not keep you holding. Once we have the information, we need from you and have identified that we can provide a sensible approach – we will start investigating how to provide the solution you need and let you know the progress
- If we are unable to provide an immediate solution and we will commence the deeper investigation and keep you updated with our findings.
Want affordable, excellent Business Central but have concerns about your bespoke support?
If you are using bespoke functionality created using Microsoft dimensions and you paid a business partner for that development, then they should provide your new business partner with the source code. A dive into your Business Central instance will confirm that the Qi Development Support team can take over support seamlessly.
Need to move Business Central Support Partner mid contract?
Some Business Central users will not wish to wait until their licence renewal date to switch Business Central partners.
Support desk services with Qi can be contracted at any point during your existing contract and we will then take over licensing your Business Central at renewal. You need to check your current Microsoft SKU
Check your current support and licensing contract and licensing SKU’s
You will need to check with your current Business Central support partner regarding your contractual obligation and notice period should you seek a refund on monies paid in advance for support or seek to cancel prior to renewal or the renewal ‘window’
Commonly licenced SKU’s
Monthly payment with monthly commitment – you can cancel licences with a 30-day notice period. You will pay at least a 20% premium for this SKU
Annual Commitment – you commit to licences for a 12-month period. These cannot be changed or reduced but can be reassigned. This is the most cost-effective licencing SKU
What Contractual Commitment does Qi ask from their supported customers?
As you would expect, Qi charges for Support on an annual basis paid annually in advance. (Payment plans can be discussed if required)
We ask for at least 3 months’ notice should you not wish to renew your support contract
We expect to take over as your CSP and thus you place your licences via Qi Ltd (and we only ever charge the Microsoft published prices!)
HOWEVER
Qi is about people working with people
If we fall short and do not meet your expectations and you wish to cancel your support agreement with us mid-term, we will refund you for support costs on a pro-rata basis.
WE ARE JUSTIFIABLY PROUD OF OUR CUSTOMER RETENTION AND OUR REPUTATION!
The first customer to work with Qi in 1994 was Palagan (now Flexipol), and they remain our customers today. (And yes, they still have a support contract with Qi Ltd)
See what our customers say
Excellent Support! – Ian Francis (Vacpro DK)
At no point did we ever feel ‘on our own’ – the support and help is always there from the Qi team.”
Hannah Fitzpatrick, Commercial Director, Inclusive Technology Ltd
They were very understanding and flexible from the first call, all the way through implementation, go-live and on-going support.
They were also the best priced, which was brilliant for us as a customer.”
Mahomed Hussein – Technical Operations Director
All the staff from Qi have been excellent and extremely helpful.
Vivienne Melville Senior Finance Manager (Morelife
Make sure your Business Central licence Portfolio suits your needs and your budget!
Qi bases support costs on user numbers and user types. Therefore if you have a user allocated a full licence when in fact, they only need a Team licence, not only are you paying too much for your licencing but too much for your support – even with Qi who offer cost effective support contracts. (And no business should over pay for licences or support!)
🔐 Dynamics 365 Business Central Licensing Overview
🔹 1. Full User Licence
Best for users who need full access to Business Central’s core functionality.
➤ Essentials
Includes:
- Financial Management:
General Ledger, Accounts Payable/Receivable, Cash Management, Multiple Currencies - Supply Chain Management:
Sales & Purchase Order Management, Inventory, Assembly Orders - CRM / Contact Management:
Contacts, Interactions, Campaigns, Opportunities - Reporting & Analysis:
Dimensions, Sales & Management Reports, Reason Codes
➤ Premium (Includes all Essentials plus:)
- Service Management
- Advanced Manufacturing:
MRP (Material Requirements Planning), MPS (Master Production Scheduling), BOMs (Bills of Materials)
🔹 2. Team Member Licence
Cost-effective, limited-use licence for light users.
Ideal for team members who need visibility across Business Central with minimal update rights.
User Capabilities:
- ✅ Full read access across Essentials and Premium
- ✅ Update existing records (e.g., customer, vendor, item records)
- ✅ Approve/reject workflow tasks
- ✅ Create/edit/delete:
- Quotes
- Personal user information
- ✅ Enter time sheets
- ✅ Use PowerApps (within defined Team Member limits)
Limitations:
- ❌ No access to advanced transactions or configuration
- ❌ Cannot customize more than 15 custom entities
- ⚠ Requires at least one full (Essentials or Premium) licence in the tenant
🔹 3. Device Licence
Best for shared workstations in operational areas like warehouses or shop floors.
Licences are device-based, allowing multiple users to interact through the same terminal.
Licence Types:
- Store Manager Device:
- Inventory control
- POS operations
- Staff & purchasing management
- Report processing
- Manufacturing Shop Floor Device:
- Clock-in/out functionality
- Track production jobs & progress
- Material consumption
- View job instructions, manage worker shifts
- Warehouse Device:
- Inventory receipts & put-aways
- Internal transfers
- Picking, packing, and shipping
- Inventory counts
- Basic output posting on production orders
✅ Summary
| Licence Type | Best For | Key Features | Notes |
| Essentials | Core users | Finance, CRM, Supply Chain | Full user licence |
| Premium | Service/Manufacturing | Adds MRP, MPS, BOMs | Full user licence |
| Team Member | Light users | Read, limited write access | Requires 1+ full user |
| Device | Shared environments | POS, production, warehouse tasks | Per-device, not per-user |
Thought for the Day
It is usually much easier to move Business Central Partner than you think and Qi will work with you and your existing partner to ensure a smooth transition.