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When Support Needs Begin to Change
As more of your business depends on Microsoft 365, small issues can quickly affect day-to-day work. Problems with email, Teams, SharePoint, user access, file permissions or security settings can slow teams down and create avoidable risk.
Internal teams can also become stretched as Microsoft 365 usage grows across the business.
Qi provides practical support to help keep your environment reliable, secure and easy for people to use.
What Microsoft 365 Support Includes
Our support services are designed to cover the day-to-day management and optimisation of your Microsoft 365 environment.
User & Access Management
We support the day-to-day management of users, permissions and access settings to keep your Microsoft 365 environment secure and easy to manage.
Email & Collaboration Support
Qi helps maintain the performance of tools such as Outlook, Teams and SharePoint so communication and collaboration remain reliable across the business.
Security & Structure
We help configure Microsoft 365 security settings, user permissions and access controls, including policies that support secure sign-in, account protection and controlled access across your business.
Platform Optimisation
Alongside issue resolution, we help improve how Microsoft 365 is structured and used so teams can work more efficiently over time.
Ongoing Support That Adapts with Your Business
Support should evolve alongside your systems. Qi works with businesses over the long term, helping refine how Microsoft 365 is structured and used as requirements change.
This may involve improving access control, reviewing permissions, supporting new ways of working or strengthening security settings as your organisation grows. Our focus is to keep your Microsoft 365 environment effective, secure and aligned with your operations.
Support Your Cyber Essentials Readiness Through Microsoft 365
Microsoft 365 support can play an important role in Cyber Essentials readiness, especially around secure sign-in, permissions, account protection, access controls and security settings. Qi can help review and improve your Microsoft 365 environment as part of a wider cyber security baseline.
Why Businesses Work with Qi
Business-Led Guidance
We look beyond the software itself, taking time to understand your goals, processes and operational challenges before recommending the right solution.
Direct Access to Experts
You work with in-house consultants, developers and support specialists who understand your systems, reducing delays and unnecessary handovers.
Long-Term Support
We build lasting relationships with our clients, providing ongoing advice, support and system reviews as your business and technology needs evolve.
Connected IT, Security & Infrastructure Expertise
From ERP and Microsoft cloud solutions to reporting, automation, cyber security and infrastructure, Qi supports the systems that keep your business running securely and effectively.
Speak to the Qi Team
If your Microsoft 365 setup is becoming difficult to manage, or you need stronger support around access, security, email, Teams or SharePoint, Qi can help.
Frequently Asked Questions
What is included in Microsoft 365 support?
Microsoft 365 support includes user management, security configuration, troubleshooting, performance optimisation and ongoing system administration across tools like Outlook, Teams and SharePoint.
Can you help secure our Microsoft 365 environment?
Yes. Support includes configuring security policies, managing access controls and helping protect your business against threats such as phishing, data breaches and unauthorised access.
Do you support Microsoft Teams, SharePoint and Exchange?
Yes. Qi provides support across the full Microsoft 365 ecosystem, ensuring your communication, collaboration and data management tools work together effectively.
How do you improve productivity with Microsoft 365 support?
Support ensures systems are configured correctly, issues are resolved quickly and users are able to work efficiently, helping businesses get more value from their Microsoft 365 investment.
When should a business outsource Microsoft 365 support?
Outsourcing support is beneficial when internal resources are limited, systems become more complex or security and compliance requirements increase.