Installing software is a pretty basic and often simple task. Installing an ERP solution is only one of the key steps in any successful project. So, what are the remaining six?
UNDERSTANDING BUSINESS PROCESS
As part of the Qi Projects process, we work with businesses during their wider system review process to understand their current business processes: what works well currently, what requires key improvement and what needs a complete rethink. We help our customers define what is critical to the initial success of their project and how this success can be built upon.
SCOPING AREAS OF IMPROVEMENT
Areas of key improvement and redefinition are then clearly scoped out in a working document that becomes the ‘blueprint’ for your project. This Statement of Work clearly lays out the agreed aims of the ERP implementation and a step by step account of how Qi will partner with businesses to achieve their goals, overcome their challenges and reap the benefits.
COMMITMENT TO PROJECT SUCCESS
The Statement of Work will define the commitment that not only Qi will provide as part of your extended team but what our expectation is of the businesses we work with. We will clearly advise on the resources a business will need to commit, with a suggested timeline to ensure our goals are mutually understood and agreed.
TURN DECISIONS INTO ACTIONS
Due to the way Qi plans and documents its projects, the discussed, intended outcomes of an ERP project are turned into Actions. So often, the commitment and drive in the selection stages of an ERP solution can become diluted and regularly lost altogether which weakens your return on investment.
REALISTIC, DEFINED, TIMEFRAME
A defined timeframe is crucial for project success. Our experience enables us to provide our customers with a project timeline which is realistic and achievable. Unexpected factors can of course alter the suitability of any timeline. We work in the ‘real world’ with our customers as reactive and supportive partners ensuring project focus is maintained in an empathetic way.
SYSTEMATIC, SEQUENTIAL, STRATEGY
The software is installed, the key users are trained, our customer has gone live and all is well. This accounts for the ‘systematic’ and the ‘sequential’ but only part of the ‘strategy’. The strategy supporting a project remains on-going. Going live is just the start of an ERP’s lifecycle. Strategy includes not only the provision of excellent support but a continued understanding of our customers’ needs.
"I have been working with Qi for many years. I trust their advice as they have spent time understanding my business. I would never hesitate to recommend them!"
Adie Cleaver, Cleaver Scientific