Infrastructure support: Embracing Advice and Accepting Consequences

Valuing Expert Advice

In the realm of decision-making, seeking the counsel of trusted experts is a common practice. Whether in business, finance, healthcare, or any other field, experts are relied upon to provide guidance based on their specialized knowledge and experience. However, the decision to heed or ignore expert advice carries significant implications, and understanding and accepting the consequences is essential.

The overarching goal of your Infrastructure support partner must be optimizing your IT infrastructure, mitigate risks, and maximize efficiency.

What you should expect from your Infrastructure support partner

  • Responsiveness and Availability: You have the right to expect that your partner responds in a timely fashion in line with their published SLA.
  • Proactive Monitoring and Maintenance: Preventive maintenance and proactive monitoring help identify and address potential issues before they escalate into critical problems.
  • Security and Compliance: Data security and compliance with industry regulations are paramount, particularly for businesses handling sensitive information. Your hardware support partner must offer robust solutions.
  • Continual Training and Education: Technology evolves rapidly, and support providers must stay abreast of the latest developments and best practices.
  • Transparent Communication and Reporting: Open communication and transparent reporting are essential for maintaining visibility into support activities and performance metrics.
  • Scalability and Flexibility: As your business grows and evolves, your support needs may change

Qi delivers all the above as your Infrastructure Support partner.  See the QiCover Charter here for details regarding Baseline Standard and Enhanced Infrastructure support options.

What Qi as your Infrastructure Support Partner expects from you

With over 25 years of experience in hardware support, Qi has witnessed significant transformations in the technology landscape. As the digital ecosystem evolves, our commitment remains steadfast: to provide expert advice on the security and maintenance of networks and infrastructure. We recognise the changing dynamics of hardware support and Qi’s continued focus on delivering appropriate guidance to safeguard your business’s digital assets.

As the IT security landscape has changed so dramatically, Qi now requires that customers meet a baseline of good practice regarding their infrastructure, including appropriate Microsoft 365 licensing, recommended router, robust antivirus, 3rd party back up for Microsoft 365 in line with Microsoft’s SLA & recommendations, and last but not least suitable Business Continuity and disaster recovery software for your onsite servers (BCDR)

Thought for the Day

 Embarking on a journey of transformation requires not just vision and strategy, but also practical considerations such as time and budget. Recognizing the complexity of change and the need for careful planning, Qi extends a generous 12-month timeframe from the point of advice or contract start for implementing necessary hardware or software changes. In this commitment, we acknowledge the importance of allowing sufficient time and resources to ensure a smooth and successful transition.

Contact Qi to discuss QiCover Infrastructure and what it will provide your business