CASE STUDY
Inclusive Technology Ltd
Inclusive Technology's Successful Transition to Microsoft Dynamics 365 Business Central with Qi Ltd
Who are Inclusive Technology Ltd
Inclusive Technology is a leading supplier of software and hardware for people with special needs who dedicate their time to providing pioneering and lifechanging assistive technology to our customers worldwide. From groundbreaking eye gaze and communication technology through to award winning educational online software and Apps, switch access, mounting solutions and environmental control, Inclusive Technology provides a full range of innovative products to enable its customers to communicate, learn and play.
Working with thousands of special schools, hospitals, hubs and associations across the country represented by market leading companies within the assistive technology industry on a global scale. Inclusive Technology designs and sources products that are truly accessible to empower students with physical disabilities, sensory impairments and learning difficulties.
The challenge
Inclusive Technology identified a critical need to modernize its business systems to meet evolving operational demands and streamline processes. The goal was to implement a robust application that could deliver immediate improvements in processing times and reporting capabilities. Additionally, the new system needed to be scalable and adaptable, enabling further automation, including courier integration and barcode data collection for stock management.
The solutionInclusive Technology's Successful Transition to Microsoft Dynamics 365 Business Central with Qi Ltd
Migration from Defacto and Zen to Dynamics 365 Business Central Essentials
System Selection
After reviewing various options, Inclusive Technology chose Microsoft Dynamics 365 Business Central for its flexibility, comprehensive features, and scalability. The next step was selecting a suitable business partner for the implementation process. Inclusive Technology ultimately decided to partner with Qi Ltd, citing their expertise, transparency, and customer-focused approach as key factors in their decision.
Why Qi Ltd Was Chosen
Inclusive Technology evaluated several business partners and selected Qi Ltd as the best fit for their needs.
According to Hannah Fitzpatrick, Commercial Director at Inclusive Technology:
“Once we had met with Qi, our minds were made up!”
The decision was influenced by Qi’s:
- Honest and Open Advice: Qi provided clear guidance on licensing and shared documented knowledgebase information upfront.
- Expertise in Business Central: Qi demonstrated a deep understanding of Dynamics 365 Business Central and offered a well-defined project approach.
- Customer-Centric Approach: Qi’s commitment to building a strong, collaborative partnership with Inclusive Technology was evident from the start.
Implementation Process
- Project Planning: the project planning meeting was held to outline the implementation process and ensure alignment with business goals.
- Solution Overview: A full solution overview was provided to all staff to familiarize them with the capabilities of Business Central.
- Training and Workshops: A trial data migration was conducted in a test environment, allowing staff to receive hands-on training and build confidence in the new system.
GoLive: Once training was complete, the GoLive date was scheduled. The Inclusive Technology team successfully transitioned to Business Central, with Qi providing real-time remote assistance to ensure a smooth implementation
The outcome
Valuable time savings across the business
The transition to Microsoft Dynamics 365 Business Central resulted in significant improvements across all departments.
‘What used to take ten steps to complete a task, now only takes three’
Future Plans
Inclusive Technology plans to continue optimizing its use of Business Central to further enhance efficiencies and capitalize on automation opportunities. The company looks forward to a continued partnership with Qi Ltd to support its growth and operational objectives.
Conclusion
The successful implementation of Microsoft Dynamics 365 Business Central by Qi Ltd has enabled Inclusive Technology to modernize its business systems, streamline operations, and achieve significant time savings. The collaborative partnership with Qi Ltd has set the stage for ongoing improvements and future growth
“Qi gave us exactly what we asked for and needed. The project experience was really positive throughout, and I have already recommended them to other businesses in our network. At no point did we ever feel ‘on our own’ – the support and help is always there from the Qi team.”