Using Business Central and need an integrated Field Service Engineer app?

Qi Ltd has developed a suite of Field Service Engineer (FSE) applications designed to seamlessly integrate with Microsoft Dynamics 365 Business Central, enabling businesses to transition away from third-party solutions. These applications streamline field operations, enhance data accuracy, and improve customer service.

Contact Qi to find out more

Qi Field Service Engineer for Business Central

Key Features enhancing efficiencies!

Work Off-Line

Many 3rd party apps used for field service engineers require internet connectivity which means they have to wait until they are back on line to submit visit information. 

Why working off-line is such a benefit

  • Submitting a visit report can not be forgotten
  • Information is submitted at the time of the visit whilst information is still fresh in the mind of your engineer.
  • Minimises any delay in getting visit information in to Business Central

For Office and Operations Teams:

Customer Data Integration with Business Central:

Automatically retrieve customer information from Business Central, including contact names, company details, and site addresses.

Financial Data Access from Business Central on site

Access relevant financial data such as invoices, sales orders, and payments associated with each service appointment, facilitating comprehensive reporting on revenue and time utilisation.

Appointment Details direct to device

Provide engineers with all pertinent information for each booking, potentially including product serial numbers.

Improve Efficiencies! Call Planning using Business Central Customer information

See your Business Central customer location details on a map so that  calls can be planned effectively and logical last minute/emergency/courtesy visits can be completed making time on the road more efficient.

Instant Notifications to your Engineers

Send real-time notifications to engineers when new appointments are scheduled.

Contact Qi for a demonstration

Post-Visit Reporting

Enable engineers to generate and send detailed service reports to customers after each visit.

Multimedia Attachments against a visit

Allow engineers to attach photographs and other media to service records.

Customer Signatures captured real time

Capture customer signatures digitally upon job completion.

Consumables Tracking and Invoicing

Record materials used during service visits, categorising them as chargeable or non-chargeable and raise your invoices instantly.

Expense Recording against site visits

Log engineering expenses associated with each appointment, including receipts or manual entries.

Contact Qi to discuss your requirements

Seamless Field Service App Integration with Business Central

Qi’s FSE apps are built using Microsoft Power Apps, ensuring tight integration with Business Central. This integration allows for real-time data synchronisation, providing a unified view of operations and enhancing decision-making capabilities. The applications are designed to be user-friendly and can operate offline, making them ideal for engineers working in areas with limited or no internet connectivity.

Qi’s Field Service Engineer App on subscription

Field Service Engineer Mobile APP THAT WON’T BREAK THE BANK!

The Qi Field Service Engineer App is available on subscription with a small cost for set up and company customisation.

Thought for the Day

You have already invested in Business Central as your central system, which by design is built to integrate with Power Apps. Why wouldn’t you explore how to tightly integrate your Field Service Engineer solutions and maintain your central point of truth? Contact Qi to find out more