For businesses that rely on subscription-based ticketing applications or struggle to manage and share real-time information with customers, teams, or resellers, Microsoft Power Pages offers a practical, cost-effective alternative.
What Are Power Pages?
Power Pages is a component of the Microsoft Power Platform that allows businesses to create, host, and manage modern, external-facing websites with minimal coding. It provides a seamless connection between your website and your central business systems, ensuring real-time data sharing and automated workflows.
Examples of How Power Pages Can Transform Your Business
1. Customer Service Ticketing
Empower customers to log tickets directly through your website, generating ticket numbers, confirmation emails, and real-time updates.
Benefits:
- Transparency: Customers know their requests have been received and acknowledged.
- Efficiency: Updates are sent automatically, keeping customers informed without requiring manual follow-ups.
- Integration: Information flows directly into your central business system, creating a single source of truth.
- Cost Savings: Eliminate subscription fees for third-party service desk applications, as Power Pages licensing is more affordable.
2. Real-Time Stock Availability for Resellers and Teams
Provide resellers and sales teams with live updates on stock levels and lead times via a Power Pages website.
Benefits:
- Miss Fewer Opportunities: Resellers can confidently place orders knowing stock data is accurate and up to date.
- Save Time: No need to prepare and send static stock lists.
- Customisation: Create tailored views for different reseller structures.
3. Online Ordering and Quoting
Enable resellers, sales teams, and end customers to build their own quotes and place orders directly through a user-friendly web portal.
Benefits:
- Streamlined Sales: Prevent potential customers from “clicking away” to competitors.
- Accuracy: Ensure quotes and orders are consistent and error-free.
- Ensure your opportunities don’t ‘click away’ to the competition
4. Employee Portals
Create dedicated portals for internal team needs, such as:
- Submitting holiday requests.
- Accessing onboarding resources and health and safety assessments.
- Uploading expense claims from any location.
5. Knowledgebase for Staff, Customers, and Resellers
Host a centralised repository for product information, including conformity details, maintenance guides, usage tips, and troubleshooting advice.
Benefits:
- Version Control: Eliminate confusion by ensuring everyone accesses the same, up-to-date source.
- Ease of Maintenance: Updating one location keeps information accurate across the board.
- Saves staff time and frustrations
Why Choose Power Pages Over Third-Party Apps?
Cost-Effective Licensing
Designed to be accessible for SMEs and micro-businesses, Power Pages offers better value compared to most subscription-based services.
Enhanced Efficiency
- Automate workflows and save time by centralising processes.
- Improved Customer Experience
- Provide a modern, user-friendly portal experience for customers, resellers, and staff.
- Real-Time Data Synchronisation
- Ensure that all information shared via the portal is accurate and up to date, reducing errors and miscommunication.
- Seamless Integration
Power Pages works natively with other Microsoft products, including Dynamics 365, Business Central, and the Power Platform, offering unmatched connectivity and extensibility.
Thought for the Day
With Power Pages, businesses can enhance efficiency, reduce costs, and deliver exceptional customer experiences. By leveraging the deep integration and flexibility of the Microsoft ecosystem, you can replace outdated third-party solutions with a scalable, modern alternative tailored to your needs.
Contact the Qi Reporting and Automation team and start building smarter, more connected portals today with Power Pages